Our response to COVID-19

We are closely following the changing COVID-19 regulations and recommendations.  In an effort to provide you, and your pet, with a safe experience, we have implemented the recommendations of:

  • PEI’s Public Health Office

  • PEI’s Veterinary Medical Association and the

  • Canadian Veterinary Medical Association.

 We kindly ask that you be patient and understanding as our protocols change, as dictated by the above organizations.

 Currently, we are following the recommendations listed below:

Maintain enhanced sanitation and biosecurity procedures within the veterinary facility, including:

  • Frequent cleaning of all surfaces and equipment

  • Social distancing of team members

  • Monitoring the health of staff and veterinarians

  • Prudent use of Personal Protection Equipment (PPE)

     

What does this mean for you?

  1. We would kindly ask that if you, or any person you have had known contact with, has any symptoms of COVID – 19, please follow the directions of PEI’s Public Health Office.  If your pet needs Veterinary Care, or you have concerns that they may be having symptoms of COVID-19, DO NOT COME TO THE CLINIC. Please reach out to us by phone or by email and we assist you as possible.

  2. If your pet needs medication refill, prescription, food or supplies, please call 1 day in advance and we will arrange to have your products ready at our pick-up window.  Unfortunately, we cannot guarantee that products will be ready unless 24 hours notice is given.

  3. We would encourage people to take advantage of our on-line shopping service.  Click on the RESOURCES tab at the top of our web page and follow the link to the on-line shop.

  4. When you arrive for an appointment:

  • Please do not enter the building.

  • Call us at 902 370 2838

 or 

  • Please knock at our pick-up window.

  • If you wish to enter the building, you will be required to wear a non-medical mask and sanitize your hands.

  • You will need to follow all physical distancing procedures in our hospital.

  • Currently, we are only able to allow 1 person from a household to enter the building.

(Special Arrangements may be possible for end-of-life care.  Please don’t hesitate to reach out and discuss)

  • If you would rather remain in your vehicle, we are happy to accommodate you.  A Team Member, will collect your pet at the car and return them when it is time to go home.   If your appointment is with one of the Doctors, they will either come speak to you outdoors or speak to you over the phone.

  • If you need additional assistance with getting your pet into the building, just let us know when you book your appointment.  We will accommodate you as best as we can!

 

Thanks for your patience, understanding and support.  We will do our best to make this difficult time easier. 

For more information about COVID-19 and Veterinary Medicine:

https://www.canadianveterinarians.net/documents/psa-veterinarians-are-here-for-you-during-the-covid-19-pandemic

https://www.wormsandgermsblog.com/covid19resources/